Privacy Policy

At Solace Claims Administration, Inc., your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including workers’ compensation, general liability, and auto third-party administration (TPA) services. Our practices adhere to the applicable privacy regulations and are aligned with industry standards, including the compliance requirements for 10DLC campaigns.

1. Information We Collect

We collect personal information in the following ways:

  • Directly from You: When you use our services, including submitting claims, communicating with our representatives, or accessing our website, we may collect personal information such as your name, contact details, insurance policy details, employment information, and other data relevant to claims processing.
  • Automatically: We may collect information such as your IP address, browser type, and operating system when you visit our website.
  • From Third Parties: In some cases, we may collect information from third parties, including employers, insurance companies, healthcare providers, and government agencies, as part of our claims administration process.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Claims Processing: To administer and process workers’ compensation, general liability, and auto claims on your behalf.
  • Communication: To provide you with updates, notices, and customer service through the preferred communication channels, including email, phone, or SMS.
  • Compliance: To comply with legal obligations, including federal and state regulations, and ensure adherence to 10DLC campaign requirements for SMS communications.

3. Disclosure of Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

  • With Service Providers: To trusted third parties who assist in providing claims administration services, including healthcare providers, legal representatives, and insurance carriers.
  • As Required by Law: To comply with applicable laws, legal processes, or regulatory requests.
  • Business Transfers: If our company undergoes a merger, acquisition, or sale, your personal information may be transferred as part of the business assets.

4. SMS Communications and 10DLC Compliance

As part of our services, we may send you SMS notifications related to claims processing and updates. In compliance with the 10DLC (10-digit long code) campaign requirements, we ensure that:

  • Opt-In: You must provide explicit consent before receiving any SMS messages.
  • Opt-Out: You have the right to opt-out of SMS communications at any time by replying “STOP” to our messages or by contacting us directly.
  • Data Security: We take measures to protect your personal information in SMS communications, ensuring that sensitive data is not shared over unencrypted channels.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Security Measures

We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your personal information from unauthorized access, disclosure, or misuse.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information.
  • Request corrections to inaccurate information.
  • Request the deletion of your personal information, subject to legal obligations.
  • Restrict or object to certain processing of your data.

8. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

By using our services, you agree to the terms of this Privacy Policy.